News

Seeing a decline on your first deposit when your previous casino accepted the same card points to a mismatch between the amount and the limit your account currently carries. The same is true when a withdrawal request stalls and the screen shows a limit message — the cause is almost always a daily, weekly or method cap rather than a fault in the payment itself.

Declined deposits and withdrawals caused by account limits

The cashier shows a message that the amount exceeds your limit, or the confirm button stays greyed out and the payment does not process. Nothing is taken from your balance, but the transaction does not complete either.

• The amount entered is above the maximum single deposit or withdrawal allowed for your account.
• You have reached a daily or weekly cap across all payment methods combined.
• The chosen method has its own lower limit that differs from the general account limit.
• Your account is still on a temporary restriction from a recent security or verification check.
• The withdrawal amount is below the minimum the method allows, so the system silently blocks it.

1. Note the exact figure shown in the error message before changing anything.
2. Reduce the amount to a round figure well below the stated maximum and try again.
3. If a daily cap is the cause, wait for the period to reset and retry the same amount.
4. Switch to a different payment method that has a higher single-transaction ceiling.
5. Split a large withdrawal into several smaller requests that each fit the method limit.
6. Check that your balance is not tied up in an active bonus before requesting a withdrawal.
7. Clear any pending deposit that failed earlier, because it can hold part of your limit.
8. Complete any open verification step that is flagged on your account page.
9. Log out and back in to refresh the cashier session before retrying.
10. Try a different browser tab or the phone browser if the cashier page behaves oddly.
11. Confirm that the payment method is registered in your own name and matches your account details.
12. For withdrawals, make sure the method is the same one you used to deposit where required.
13. Write down the reference of each failed attempt before you contact support.
14. Contact support if the same limit message appears on an amount clearly below the stated maximum and your account shows no open restrictions.

Reach out to support when every amount below the limit is still refused and no restriction is listed on your account.

Stuck identity checks and rejected documents

The verification page shows a pending status that does not move, or an upload is marked as rejected without a clear reason. Your deposits may still work while withdrawals stay blocked.

• The uploaded photo is blurry, cropped or has glare across the text.
• The document has expired or the name does not match your account exactly.
• You sent a screenshot instead of a photo of the physical document.
• Only one side of a two-sided document was uploaded.
• The file is in a format the upload tool cannot process.

1. Open your account page in royalvegas.gr.com/ and note which document type is requested and which one was rejected.
2. Take a fresh photo of the document on a flat surface with even light and no flash.
3. Make sure all four corners and every line of text are visible in the frame.
4. Upload both sides if the document has information on the reverse.
5. Use the original file rather than a screenshot or a scan of a printout.
6. Check that the name, date of birth and address match your account details character for character.
7. If your address changed, upload a proof of address that shows the new address.
8. For a selfie request, hold the document next to your face in the same photo.
9. Remove any covering, reflection or shadow that hides part of the document.
10. Submit one document at a time and wait for the status to update before adding another.
11. Rename files without special characters if the upload keeps failing.
12. Try the upload from the phone browser if the desktop page does not accept the file.
13. Keep the original files until the check is marked as complete.
14. Do not send documents through social media or email unless support asks you to.
15. Contact support if a document has been rejected twice with no reason given and your account remains limited.

Contact support when a clear, valid document is rejected more than once and the pending status does not change.

Welcome bonus and free spins not credited

The bonus balance stays at zero after you deposit, or the free spins do not appear in the games they belong to. Your cash balance may have been debited without the bonus following it.

• The deposit was made before the bonus was selected or a code was entered.
• The payment method used is excluded from the welcome offer.
• The minimum deposit for the offer was not met.
• The bonus was already claimed on an earlier deposit on the same account.
• The free spins are tied to specific games and do not show in others.

1. Return to the cashier and confirm whether the bonus is listed as active or pending.
2. Check that the deposit was completed and is not still processing.
3. If a code is required, enter it in the bonus field before confirming the deposit, not after.
4. Confirm that the amount you deposited meets the minimum for that offer.
5. Look at the game list attached to the free spins and open one of those titles.
6. Close and reopen the game so the spin counter refreshes.
7. Log out and back in to force the bonus balance to update.
8. Make sure you have not claimed the same welcome offer on a previous account.
9. Check that your account is fully verified, because some offers are held until then.
10. Avoid making a second deposit while the first bonus is still pending.
11. Note the name of the offer and the time of your deposit for reference.
12. Contact support with the deposit reference if the bonus is still missing after the deposit is confirmed.

Contact support when the deposit is confirmed, all conditions are met and the bonus or spins are still absent.

Login failures and accounts locked after wrong attempts

The login page rejects your password repeatedly, or a message says the account is locked and you cannot reach the cashier. This often follows several failed attempts in a row.

• The password was typed with a different keyboard layout or with caps lock on.
• Too many wrong attempts triggered a temporary lock for security.
• The account is restricted pending a verification or security review.
• Saved login details in the browser are outdated after a password change.
• The username was entered with a different email than the one registered.

1. Type the password manually in a plain text field first to see exactly what you are entering.
2. Check that caps lock and the keyboard language are correct before trying again.
3. Use the password reset link sent to your registered email if you are unsure of the password.
4. Open the reset link in the same browser where you will log in.
5. Set a new password that you have not used on this account before.
6. Clear the saved password for the site in your browser before logging in again.
7. Wait for the lock period to pass if a temporary lock is shown, then try once.
8. Do not keep retrying during a lock, because each attempt can extend it.
9. Log in from the phone browser if the desktop browser keeps failing.
10. Disable any browser extension that blocks scripts on the login page.
11. Confirm that the email address you use matches the one on the account.
12. Check your email spam folder for the reset message.
13. If a security review is mentioned, complete the requested step on your account page.
14. Contact support if the reset link never arrives and the lock does not clear.
15. Contact support when the account stays locked after the stated period and no reason is shown.

Contact support when a password reset does not restore access or the lock remains after the waiting period.

Keep your account details, payment method and documents consistent from the first deposit, and complete verification before requesting a withdrawal — that single habit prevents most declined payments, bonus disputes and login locks.