Last time you claimed a welcome offer, you may have cleared the playthrough on your own balance without noticing that the bonus was still locked away, which meant the withdrawal button stayed grey. The condition players misread most is playthrough: it decides how much of the bonus you must stake before any of it becomes yours to take out. Get that one idea wrong and the rest of the offer will not help your money at all.
Claiming the welcome offer step by step
The offer starts with a real-money deposit, and every step after that keeps the bonus tied to your account.
- Open a new player account on the site and fill in your details exactly as they appear on your ID. A mismatch here can block a payout later even after you have played through everything.
- Move to the cashier and choose a deposit method from the list shown to you. Some methods are excluded from bonus eligibility, and using one can leave your deposit without the offer attached.
- Enter the bonus code in the field reserved for it before you confirm the deposit. Adding a code afterwards does not attach anything to a payment that has already gone through.
- Confirm the deposit and let the bonus land on your balance. The extra funds normally appear as a separate balance, so you can see what is yours and what is restricted.
- Read the playthrough figure attached to the offer before you place your first bet. That figure tells you how much staking the bonus demands before winnings from it can leave.
- Place qualifying bets at the allowed stake size on games that count toward the requirement. Bets above the allowed stake, and bets on excluded games, can be removed from your progress.
- Track your remaining requirement as you play and only request a withdrawal once the playthrough is finished. Withdrawing early can void the bonus and anything won with it.
A deposit made without the code is treated as an ordinary deposit, so the bonus never appears and no progress is recorded. The bonus balance is separate from your cash balance, and the two are staked in a fixed order. Bets are taken from your own money first until it is gone, then from the bonus. This order matters: you may believe you are clearing the bonus while you are actually spending your own funds. Games are weighted differently, and a game that counts in full pushes your progress faster than one that counts a little. Keep a note of the requirement as you play so you know where you stand.
What the terms actually mean for your balance
The table below sets out the core conditions in plain language and what each one asks you to watch.
| Term | What it means | What to check |
|---|---|---|
| Minimum deposit | The smallest payment that qualifies for the offer | Whether your chosen amount clears the threshold |
| Playthrough | Total staking needed before bonus winnings can be withdrawn | Which games count and how much each contributes |
| Maximum stake | The largest bet allowed while the bonus is active | That no single bet goes above the cap |
| Game weighting | How much each game type adds to your progress | That your main games are not excluded |
| Expiry | How long the bonus and its progress stay valid | That you finish the requirement inside the window |
Playthrough is the term players misread most, because it is often taken as a target for winnings rather than for the amount staked. The figure applies to the bonus you were given, not to the balance you see on screen. A player who wins early can face a larger staking requirement than expected. Progress is measured on bets placed, so losses count exactly as much as wins. Nothing about the requirement shrinks if your balance falls.
One worked wagering example
The numbers below are invented for illustration only and are not the terms of any current offer.
Take a deposit of 25 with a bonus of the same size and a playthrough of 35 times the bonus. The formula is simple: bonus amount multiplied by the playthrough figure. Write it down before you play so the target is clear. Our example gives a total staking requirement of 875.
That requirement is what you must wager, not what you must spend. Each qualifying bet adds its full stake to your progress whether it wins or loses. A small bet placed many times chips away at the figure steadily. A single large bet does the same on paper but drains the balance fast.
Wins do not reset the requirement, and neither do losses. The only thing that changes your progress is the total amount staked on counting games. If a game counts at half weight, a bet on it moves you half as far. Choosing games that count in full is the quickest route through the figure.
Suppose you reach the end of the requirement with bonus winnings left over. Those winnings become withdrawable, minus any rule that caps them. In our example the playthrough is done, but the size of the payout still depends on what survived the betting. The requirement never guarantees a profit.
Now suppose you stop partway and request a withdrawal. The bonus and everything won from it can be removed at that point. Your own cash balance is handled under separate rules. Progress already made is not refunded or carried over.
Finally, suppose the offer expires before you finish. The bonus and its winnings are usually withdrawn, and the progress disappears with them. Our example would need to be completed inside the validity window. Plan your staking around the time you actually have.
How free spins work
Free spins are usually credited to a named game and cannot be moved to another one. Each spin has a fixed value, and the winnings land in a bonus balance rather than your cash. The balance stays restricted until its own playthrough is met. Spins that are unused at the end of the window simply disappear.
The winnings from free spins carry a staking requirement separate from the deposit bonus. That requirement is stated with the spins, and it applies to the total won, not to each spin. Mixing spin winnings with the deposit bonus in your head is a common source of confusion. Treat them as two separate targets.
Stake size on free spins is fixed, so the maximum-stake rule does not apply to them. It does apply to any paid spins you place on the same game while a bonus is active. A single oversized bet can wipe out your progress on the deposit bonus. Keep your paid bets small until the requirement is done.
Not every game accepts free spins, and the named game is the only one that counts. If that game is unavailable, the spins wait rather than convert to cash. Their value does not follow you elsewhere. Check which game is named before you plan a session.
Spin winnings that are never played through are lost when the offer ends. There is no partial credit for a target you nearly reached. Finish one requirement before starting another so the two do not blur. That habit keeps your staking honest.
Taking bonus winnings out
Cashout begins only after the playthrough is complete, and justcasino.jpn.com/ applies that rule to every bonus it issues. Players who withdraw earlier usually lose the bonus and its winnings. The cash balance is the part you can always take.
Account checks come before any payout, so your name and address must match your documents. A mismatch discovered at this stage delays or blocks the withdrawal. Sort the details out when you register, not when you want the money.
Some offers cap how much bonus winnings can be withdrawn. Anything above that cap is removed rather than paid. The cap is stated with the offer and applies to the converted amount. Knowing it in advance stops disappointment later.
Withdrawal methods are usually tied to the method you deposited with. A payout to a different route can be refused. Keep the same route open until the money arrives. Closing it early creates avoidable work.
Once the bonus converts, it joins your cash balance and the usual withdrawal rules apply. Progress is cleared at that point, so nothing carries to a future offer. If you plan to claim another bonus later, start it fresh. Each offer stands on its own conditions.
Mistakes that cost players their bonus
Most losses of a bonus come from small habits rather than bad luck, and each one has a simple fix.
- Depositing without the code, which leaves the payment as a plain deposit. Enter the code before you confirm.
- Betting above the maximum stake, which can void progress. Set your bet size low before the first spin.
- Playing excluded games, which add nothing to the requirement. Pick games that count in full.
- Requesting a withdrawal mid-requirement, which can take the bonus with it. Wait until the playthrough is finished.
- Ignoring the expiry window, which removes the bonus and the progress. Plan your sessions around the deadline.
- Assuming the requirement is reached when the balance grows, which misreads the rule. Count staked amounts, not wins.
- Leaving the account details inconsistent with your ID, which delays the payout. Fix the details at registration.
Each of these is easy to avoid once you know the rule behind it. The playthrough is the one that catches most players, because it is measured on stakes rather than on results. Keep a running count of what you have staked and the target stays visible. A quiet note beats a confident guess every time.